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New York's DMV Website Wins National Award

Gov. Andrew Cuomo said the state's DMV website has been awarded the 2015 Pinnacle Award from the National Association of Government Web Professionals.
Gov. Andrew Cuomo said the state's DMV website has been awarded the 2015 Pinnacle Award from the National Association of Government Web Professionals. Photo Credit: Contributed

ALBANY, N.Y. -- Gov. Andrew Cuomo announced the state Department of Motor Vehicles website has won the 2015 Pinnacle Award from the National Association of Government Web Professionals.

This is the second national accolade the website has received this year for its design, ease of use and scope of services. The Department of Motor Vehicles won in the state and non-governmental organization category, and also picked up a Members’ Choice distinction.

“New York is proud to continue making our DMV website better and more convenient than ever before, saving drivers both time and trips to the DMV," Cuomo said. "I encourage all New Yorkers to take advantage of the easy-to-use services available to them on this award-winning website."

The Pinnacle Awards are judged by a group of web professionals from inside and outside of government web development. Each site is judged using eight scoring criteria for a total of 100 points: team size, content, organization, design, performance and flexibility, accessibility, standards and interactivity.

Additionally, DMV’s website, which was redesigned in February 2014, was named one of the nation’s best DMV websites earlier this year by DMV.com, a portal for driver and motor vehicle information.

Available services include ordering replacement driver licenses, renewing registrations on mobile devices, signing up to receive license and registration renewal reminders via e-mail and text, as well as allowing more than 35 other transactions.

In March 2013, the average wait time at state-run DMV offices was 72 minutes. Cuomo said in September 2014 the average wait time was reduced to 30 minutes. Wait times have remained stable at around 30 minutes since.

“DMV understands how convenient it is for New Yorkers to complete all of their important business online," said the department's Executive Deputy Commissioner Terri Egan. "Our team has stepped up its web presence and continuously improved the services we provide so motorists can get things done quickly and easily. This well-deserved award gives us the opportunity to recognize all staff members who have gone above and beyond to serve the public’s needs.”

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