WHITE PLAINS, N.Y. -- Mail to the U.S. Postal Service's Westchester Processing & Distribution Center was delayed less than a day when it experienced a recent power outage.
Con Edison had restored power by 9:15 a.m. on Saturday, Sept. 10, after the power went out at 5:15 on Sept. 9, at the facility in White Plain, according to Postal Service spokesperson, George B. Flood.
"It is important to note that we have high-level contingency plans in place to address emergencies like power outages, flooding, and other severe weather situations," he said, reassuring the public.
"Using these continuity plans, several key steps were implemented that mitigated impacts to local customers."
"For example, we activated our notification system to business mailers using our Rapid Information Bulletin Board System, or RIBBS, which directed major mail shipments to Morgan Processing Center for acceptance. Our Business Mail Unit reopened on Saturday morning."
"In addition, our package sorting operations for the region occur under a separate roof which meant local customers expecting time-sensitive packages, including medications or scheduled shipments, did receive that mail on Saturday," said Flood.
By Monday, Sept. 12, full delivery resumed, including letter mail impacted by the power outage, according to him.
This is the second interruption of power to our facility in White Plains in recent weeks. The first was just a few hours with no customer impact to operations, Flood said.
The Postal Service is presently working with the utility company to expand an additional power feed into the facility, work that's "ongoing."
Customers with questions about their mail service can contact the Postal Service’s toll-free Customer Care Center at 1-800-ASK-USPS (1-800-275-8777) or via email here.
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