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Nash, who heads the North Shore-LIJ Health System’s 2,400-member physician group practice, was recognized for his efforts in establishing a patient-centric culture among the health system’s approximately 450 outpatient physician offices.
Press Ganey, a South Bend, Indiana firm that works with more than 10,000 health care organizations worldwide, cited Nash’s “fierce advocacy of patient experience and transparency initiatives to drive performance improvement across his substantial organization” in bestowing the award.
Under Nash’s leadership in August 2015, the North Shore-LIJ Medical Group became the first large medical group in the New York metropolitan area to begin posting online patient reviews of its doctors. North Shore-LIJ’s “Find a Doctor” profile pages provide consumers with feedback from actual patients on physicians practicing in one of the health system’s 450 medical group offices throughout the metropolitan area.
“Working together with the other physicians on the Medical Group Patient Experience Committee, we now present our patients and our prospective patients with reliable and timely information about the care our physicians provide,” Nash said in accepting the award.
Patrick T. Ryan, chief executive officer of Press Ganey, praised Nash and other award recipients. “The individuals and organizations recognized today all have led visionary initiatives to reduce patient suffering and deliver superior care experiences,” he said.
The Press Ganey Physician of the Year Award recognizes a physician who demonstrates exceptional leadership and who has realized tangible success improving the patient experience, reducing patient and caregiver suffering and who promotes compassionate connected care in their organization. The Edgemont resident said the award is gratifying, but more importantly, the health system’s doctors have made patient experience a priority.
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