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White Plains Hospital Takes Steps to Reduce Re-admissions

A new software program being used at White Plains Hospital will help reduce readmissions.
A new software program being used at White Plains Hospital will help reduce readmissions. Photo Credit: White Plains Hospital

WHITE PLAINS, N.Y. -- White Plains Hospital recently implemented  a personalized communications system designed to clear up any confusion that could come during the discharge process.

Good to Go, which was developed by ExperiaHealth allows medical staff to record discharge instructions on an iPad as they are given to the patient.

Included are a description of the medical condition, a summary of the patient’s medical history, and, most importantly, the regimen the patient needs to follow at home. It also provides an outline of next steps and sends appointment reminders.

“There is a lot of information to process about follow-up treatments and you don’t want to be confused or forget something,”  said Dr. Michael Palumbo, chief medical officer at the hospital. “Good to Go is an effective way of helping patients stay organized and armed with the information they need when they leave the hospital, a crucially important element in assuring successful patient recoveries.”

Hospitals using Good to Go have experienced a 15 percent reduction in re-admissions and a 63 percent improvement in Hospital Consumer Assessment of Healthcare Providers and Systems scores for questions related to discharge communication, according to data collected by ExperiaHealth.

Under the Affordable Care Act, hospitals that readmit too many Medicare patients within 30 days of initial discharge face significant financial penalties in the form of reduced Medicare reimbursement.

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