WESTCHESTER COUNTY, N.Y. -- The Westchester County Association is offering customer satisfaction as the next course at the Hudson Valley Workforce Academy.
Launched in January 2015 by the WCA to address the critical need for skilled workers and help fill the 2,500 plus critical job vacancies in the health care, technology, and business sectors in the region, the announcement was made at a special “graduation ceremony” on Tuesday at WCA’s headquarters in White Plains, that honored participants in the Academy’s inaugural five-week pilot course in Healthcare Analytics.
Both courses — and all Academy curricula — are developed in collaboration with the region’s employers and focus on training the existing workforce in high-demand skills.
“Today’s jobs require skills that can be applied across the board,” said Amy Allen, executive director of the Hudson Valley Workforce Academy and vice president of the WCA.
The WCA also announced the pilot course in data analytics will be offered again in response to high demand and the overwhelmingly positive participant feedback. Designed for health-care managers with little-to-no experience with analytics, the course was taught by academic and industry professionals with expertise digital innovation, big data, data mining, and health informatics. “During this unprecedented time of change in the health-care industry, the timing of this course could not have been better,“ said Lorraine Horgan, vice president of Cabrini of Westchester for the past six years.
“The course also explored the transformative role that technology will play in the future of healthcare and got us thinking beyond telehealth and regional health information organizations (RHIO) to examining the fascinating possibilities of wearable technology and genomic profiling,” Horgan noted.
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