White Plains' WCA Honors Customer Experience Course Grads

WHITE PLAINS, N.Y. -- The Westchester County Association recently awarded certificates to the latest crop of graduates of its "Managing the Customer Experience" class of the Hudson Valley Workforce Academy.

The most recent graduating class of the WCA Hudson Valley Workforce course "Managing the Customer Experience."
Photo Credit: *Contributed*

Cassandra Huerta

07/01/2015 4:00 a.m.

The course focused on building customer loyalty, the customer experience and leadership to develop an engaged, service-oriented workforce, according to Amy Allen, director of the academy.

“Our goal was to equip participants with both the technical and soft skills needed to succeed in any industry,” she said in a press release.

Allen noted the course featured instruction from some of the best in the industry, including experts from WESTMED Medical Group, Learning and Performance Solutions and The Hospitality Resource Group.

For more information about the program, contact Allen at aallen@westchester.org or (914) 948-6444.

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