WESTCHESTER COUNTY, N.Y. -- The Westchester County Association WCA announced that registration is open for Customer Satisfaction and Service Excellence, the second in a series of courses offered by the Hudson Valley Workforce Academy in White Plains.
The academy was created by the WCA to ensure that Westchester employers have the best-trained workforce possible and to address the critical need for skilled workers and help fill the 2,500-plus jobs currently open in the health care, technology and business sectors here.
Customer Satisfaction will begin on Wednesday, June 10, from 5-7 p.m. at 1133 Westchester Ave., White Plains, in the lobby-level boardroom. Upon successful ”graduation,” participants will receive a certificate of completion.
Good customer service is of vital importance for all businesses, large or small, as customers are the life-blood of any enterprise. In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key differentiator.
“A goal of business should be to understand what the customer regards as quality and then be able to produce and deliver that quality in a consistent, cost-effective manner,” notes Amy Allen, WCA vice president and executive director of the new academy, which opened this past winter. “And, as any CEO will tell you, customer satisfaction and service excellence are critical to success in all industries. It is often a lot more economical to retain customers than to acquire new ones.”
She said the new academy course will focus on building customer loyalty, the customer experience and leadership to develop an engaged, service-oriented workforce. The goal is to equip participants with the skills and tools needed to achieve the highest levels of customer satisfaction and to consistently deliver service excellence to complement their skills and knowledge.
Healthcare Analytics, the first course offered by the academy, was sold out.
For further information, contact Amy Allen at firstname.lastname@example.org or 914-948-6444. Students may register for the course on the WCA website here .
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